Terms and conditions

TERMS OF SALE

The offer and sale of products on our website ('https: //www..eleventymilano.it') are governed by these General Conditions of Sale. The products purchased on https://shop.eleventymilano.it are sold directly by ELEVENTY WORLD SRL ('the Seller'), with registered office Corso venezia 5 - 20121 Milan, VAT no. 08848610963. You can request any information through our support services by contacting Customer Service. Information on orders and shipments, refunds and return of products purchased on https://shop.eleventymilano.it is available in the Customer Service area. It is possible to contact the Seller by e-mail to the following e-mail address: customercareweb@eleventymilano.it. For any other legal information, you can consult the sections: General Conditions of Use, Privacy Policy and Return Policy.

1. COMMERCIAL POLICY

1.1
The Seller offers for sale, on https://shop.eleventymilano.it, the products and carries out its e-commerce activity exclusively towards its end users who are 'consumers'.
1.2
By 'consumer' we mean any natural person who acts on https://shop.eleventymilano.it with purposes not related to his commercial, entrepreneurial or professional activity, possibly carried out. Those who are not 'consumers' are invited to refrain from concluding commercial transactions on https://shop.eleventymilano.it.
1.3
In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the 'consumer' or in any case to orders that do not comply with its commercial policy.
1.4
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on https://shop.eleventymilano.it between the users of https://shop.eleventymilano.it and the Seller.
1.5
The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on https://www.eleventymilano.it through links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, we recommend that you check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of trade operations. electronic between users of https://shop.eleventymilano.it and third parties.

2. HOW TO CONCLUDE THE CONTRACT WITH THE SELLER

2.1
To conclude the purchase contract for one or more products on https://shop.eleventymilano.it, the Consumer must complete the order form in electronic format and transmit it to the Seller, electronically, following the relative instructions.
2.2
Before proceeding with the purchase of the products, by sending the order form, the Consumer will be asked to carefully read the General Conditions of Sale and the Information on the Right of Withdrawal, to print a copy through the print command and to store or reproduce a copy for personal use. The Seller will also provide a summary of the commercial and contractual conditions proposed for the purchase of the products, which contains a reference to the General Conditions of Sale and a summary of the information on the essential characteristics of each product ordered with the relative price (inclusive of all applicable taxes or duties), the means of payment that can be used to purchase each product, the delivery methods of the products purchased, the shipping and delivery costs; as well as the references and the geographical and e-mail address of the Seller. The Seller will also provide a summary of the conditions and methods for exercising the right of withdrawal and the methods and times for returning the purchased products (taken from the Return Form *). Furthermore, an indication will be given about the circumstances in which the Consumer loses the right to withdraw from the contract. If applicable to the purchase, the Consumer will be informed that, in case of withdrawal, he will have to bear the cost of returning the products. In any case, the consumer will be reminded of the existence of the legal guarantee of conformity of the products, the contact details of the after-sales service will be provided.
2.3
In the order form, displayed immediately before the conclusion of the purchase contract, the Seller will provide summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs ( including any additional costs incurred for choosing a different and / or faster type of shipping and delivery than the standard one). The contract is concluded when the Seller receives the order form electronically, after verifying the correctness of the data relating to your order.
2.4
The order form will be filed in the Seller's database. The Consumer can access his order form by consulting the "My order" section (in the Personal Profile).
2.5
When proceeding with the transmission of the order form, the Consumer will be warned that such forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, confirmation of acceptance of the Conditions of Sale will be requested.
2.6
The language available to conclude the contract with the Seller is Italian. The site is also available in English.
2.7
Once the contract is concluded, the Seller will take charge of the purchase order.
2.8
The Seller may not process purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, the Seller will inform the Consumer by e-mail that the contract is not concluded and that the Seller has not followed up on the purchase order specifying the reasons. If the products, presented on https://shop.eleventymilano.it, are no longer available or on sale at the time of the last access to the site or the sending of the order form, the Seller will be responsible for communicating promptly and in each case within thirty (30) days from the day following that on which the order was sent to the Seller, the possible unavailability of the products ordered. In case of forwarding the order form and paying the price, the Seller will refund, without undue delay, what has already been anticipated and the contract will be considered terminated between the parties.
2.9
With the electronic transmission of the order form, the Consumer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale. If the Consumer does not share some of the terms set out in the General Conditions of Sale, he is invited not to forward the order form for the purchase of the products on https://shop.eleventymilano.it.
2.10
By submitting the order form, the Consumer confirms that he knows and accepts the General Conditions of Sale and the additional information contained in https://shop.eleventymilano.it, also referred to via links, including the General Conditions of Use and the Privacy Policy and the Information on the Right of Withdrawal.
2.11
Once the Contract is concluded, the Seller will send the Consumer, by e-mail, an order confirmation communication with the summary of the items purchased, the data entered which will be used for billing and shipping the order, the chosen payment method and of the total amount.

3. WARRANTIES AND INDICATION OF PRODUCT PRICES

3.1
On https://shop.eleventymilano.it only products marked with the Eleventy and Eleventy Platinum brands are offered for sale.
3.2
The Seller does not sell used, irregular or inferior quality products to the corresponding market standards.
3.3
The essential characteristics of the products are presented on https://shop.eleventymilano.it within each product sheet. However, the images and colors of the products offered for sale on https://shop.eleventymilano.it may not correspond to the real ones due to the effect of the Internet browser and the monitor used.
3.4
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
3.5
At the moment, purchase requests from countries outside Europe relating to the "Perfumes" category cannot be processed by the Seller.
3.6
All products come with a disposable guarantee seal. We ask you not to remove the relevant seal from the products purchased, of which it forms an integral part.
3.7
The Seller, in the event of exercise of the Customer's right of withdrawal, has the right not to accept the return or not to fully refund the amounts paid for the purchase, in relation to those products that do not have the related warranty tags and seals or that have been altered in their essential and qualitative characteristics or that have been damaged.

4. PAYMENTS

4.1
For the payment of the price of the products and the related shipping and delivery costs, the Customer may follow one of the methods indicated on the order form. In no case will the Customer be charged costs higher than those actually incurred by the Seller, in relation to the chosen payment instrument (credit card, PayPal, cash on delivery *)

4.2
In case of payment by credit card, the financial information (for example, the credit / debit card number or the expiry date) will be forwarded, via an encrypted protocol, to Unicredit Banca or to other banks, which provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to the purchase and to issue the related refunds in the event of any product returns, following the exercise of the right of withdrawal by the Customer, or if it is necessary to prevent or report the fraud commission to the police on https://shop.eleventymilano.it. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to the customer's current account when the transaction is confirmed.

5. SHIPPING AND DELIVERY OF PRODUCTS

To know the specific shipping and delivery methods of the products, you can access the Customer Service section. The Customer is requested to pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered fully known and accepted at the time of the transmission of the order form.

6. CUSTOMER SERVICE

You can request any information through the assistance service: you can contact Customer Service on the days and times of activity.

7. RIGHT OF WITHDRAWAL

7.1
The Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on https://shop.eleventymilano.it. However, it is not possible to change the chosen garment for another.
7.2
To withdraw from the contract, the Customer can use the Return Form * (compliant with the standard form pursuant to art.49, paragraph 4 of the consumer code) to be filled in and sent directly online through https://shop.eleventymilano.it , or draw up and send to the Seller another explicit declaration of his decision to withdraw from the contract. If the Customer chooses to use the Return Form to be sent directly online through https://shop.eleventymilano.it (Personal Profile, section "My orders"), the Seller will send confirmation by e-mail of the receipt of the request for withdrawal. If the Customer chooses, instead, to send another declaration of withdrawal, he has the burden of proving the correct and timely exercise of the right of withdrawal will be borne by the Customer.
7.3
Once the withdrawal from the contract has been exercised, the Customer must return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days from when he communicated the decision to withdraw from the contract to the Seller.
7.4
The only costs to be paid by the Customer are those for returning the purchased products, unless the Seller has expressly exempted from these costs at the time of purchase and on the further condition that the Customer uses the shipper (GLS) indicated by the Seller in the made. This option is valid only for Italy returns.
7.5
If the Customer decides to use the shipper indicated by the Seller in the Return Form (GLS), he will not have to pay the costs of returning the purchased products himself. The payment of the return costs of the purchased products will be made, on its behalf, directly by the Seller, who will therefore release him from any payment obligation towards the shipper. The Seller, in order to pay the refund, will in fact deduct the cost of 7 Euros from the refund. Furthermore, from the moment of return of the purchased products to the forwarder indicated by the Seller in the Return Form, the Seller exonerates the Customer from any liability in case of loss or damage to the products during transport. This option is valid only for Italy returns.
7.6
If the Customer decides to use a shipping method other than that indicated by the Seller in the Return Form, he must instead pay the costs of returning the purchased products directly to him. In this case, an amount equivalent to the standard shipping cost of the purchased products will also be reimbursed, while any additional costs incurred for choosing a different and / or faster type of shipping and delivery than the standard one will not be reimbursed. In this case, the responsibility remains in case of loss or damage of the products during transport, which is due to your negligent choice of the carrier and / or the shipping methods.
7.7 EXTRA EUROPEAN UNION RETURNS
For returns relating to Extra EU orders, the shipping costs for the return of the garments and any other related amount such as local taxes, customs duties, import and / or customs clearance for the goods are charged to the Customer and will be deducted from the final refund.
Returned goods must be sent to ELEVENTY WORLD Srl, Strada Toscanese n. 79 / I - 01100 Viterbo (VT) - Italy.

The customer is requested to insure the shipment. The Seller is not responsible for any loss, damage or delay in the delivery of the return.

7.8
The Right of Withdrawal - in addition to compliance with the terms and conditions described in paragraphs 7.1, 7.2, 7.3 and 7.4 above - is understood to be exercised correctly if the following conditions are also fully respected:
to. the Return Form * sent directly online through https://shop.eleventymilano.it or other explicit declaration of the decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;
b. the products must not have been used, worn, washed;
c. The identification tags must still be attached to the products with the disposable guarantee seal which forms an integral part of the goods;
d. the products must be returned in their original packaging;
is. the returned products must be delivered to the shipper within fourteen (14) days starting from when the Customer has communicated to the Seller the decision to withdraw from the contract;
f. the products must not be damaged.
7.9
If the Right of Withdrawal is exercised in accordance with the methods and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
7.10
The sums will be refunded to the Customer in the shortest possible time and, in any case, within five (5) working days from the moment in which the return will be returned to the Seller's warehouses (ELEVENTY WORLD srl - Strada Toscanese n. 79 / I - 01100 Viterbo (VT).
7.11
If the methods and terms for exercising the right of withdrawal, referred to in letters a), e) and f) of the previous paragraph 7 are not respected, the Customer will not be entitled to a refund of the amounts already paid to the Seller. Within 14 days from the sending of the e-mail with which the non-acceptance of the return will be communicated, the Customer may choose to re-obtain, at his expense, the products in the state in which they were returned to the Seller, notifying the Seller himself, according to the modalities that will be communicated. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase. If the conditions referred to in letters b), c) and d) of the previous paragraph 7.7 are not respected, the Customer will not be entitled to a full refund of the sums already paid to the Seller. It will, in fact, be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90 percent of the sums paid to the Seller for the purchase of the returned products will be deducted from the expected refund, as specifically communicated by e-mail by the Seller. Within 14 days from the sending of the e-mail with which the sum deducted from the refund will be communicated, the Customer may choose to obtain, at his own expense, the products in the state in which they were returned to the Seller, notifying the Seller himself, according to the modalities that will be communicated. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted on the refund.

8. TIMES AND METHODS OF REFUND

8.1
After returning the products, the Seller provides the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are successfully concluded, the Seller sends the Customer, via e-mail, the relative confirmation of acceptance of the products thus returned. In the event that the checks are not concluded positively, the Seller shall notify the Customer, via e-mail, of the existence of a decrease in the value of the returned products, deriving from the failure, on its part, of the conditions indicated in the previous paragraph 7.3. At the same time, the Seller also communicates the amount that will be deducted from the sums paid for the purchase of the returned products; without prejudice, alternatively, to the possibility, at its own expense, of obtaining the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 7.10 above.
8.2
Whatever the payment method used by the Customer, the refund, in whole or in part, is activated by the Seller, in the shortest possible time within five (5) working days from receipt of the goods returned to the warehouses, through the same method used for payment of the order, after verifying the correct execution of the right of withdrawal and verifying the returned products.
8.3
The Seller reimburses using the same payment method used for the purchase of the returned products. Reimbursement of orders paid on delivery takes place by bank transfer. If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in in any case, towards the person who made the payment.
8.4
In the event of a refund by credit card, the value date of the credit is the same as the debit.
8.5
The Seller indicates the GLS courier (http://www.gls-italy.com) as the forwarder for the return of the products. Through GLS, following the instructions that the Seller sends to the Customer via e-mail following the return request / communication for carriage forward shipment, the Customer can return the products to the Seller, without paying the necessary expenses in person . According to the methods and terms provided for the exercise of the right of withdrawal, this method allows the Seller to pay directly, on his behalf, the costs of returning the purchased products, freeing the Customer from any payment obligation towards the shipper. This method also allows you to check, at any time, where each package is located, freeing the customer from any liability in case of loss or damage to the products during transport. This option is valid only for Italy.
8.6
If the Customer decides to use, for the return of the products, a forwarder other than that indicated by the Seller, he will have to pay the necessary expenses himself and will bear all responsibility in case of loss or damage of the products during transport, according to the methods and terms provided for exercising the right of withdrawal. This option is mandatory for countries outside Italy. For details, see points 7.6 and 7.7 of these Conditions of Sale.

9. PRIVACY

9.1
The customer can obtain information on how his personal data is processed by accessing the Privacy Policy.
9.2
For any other information on the Privacy Policy, you can send requests to the following email address: customercareweb@eleventymilano.it or at the Seller's registered office address: ELEVENTY WORLD SRL, Corso venezia 5 - 20121 Milan - Italy.

10. APPLICABLE LAW AND DISPUTE RESOLUTION

10.1
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code in Chapter I "Consumer rights in contracts", with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects of electronic commerce.
10.2
In the case of disputes between the Seller and each end user, arising from the General Conditions of Sale, reference is made to the Court of Milan.

11. MODIFICATION AND UPDATE

The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on https://www.eleventymilano.it.